The issue is now resolved. A few phone calls to the hotel and a few e-mails later the general manager and her assistant reversed the charges. They have invited us back at a special rate for our next stay to ensure our satisfaction. After approximately 25 years of 'hoteling it' I've learned my lesson - take photos of everything upon check-in and take photos of everything just before you check out and scrutinize the bill carefully. Also, let the hotel staff know of _anything_ you're not happy with - no matter how trivial YOU think it might be.
We were almost the victims of someone else's carelessness but I'm glad it turned out in the fair and correct way.
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